Importance Of Website Support

Support: Your website plays a big role in your business’s success. In the modern marketplace, you’ve got to have a professional website. That’s why it’s imperative for regular support and maintenance.

Bargad Labs
5 min readSep 24, 2020

When something does happen to your website, you have a much better chance of mitigating the issue if you know about it right away. The longer you delay, the greater the chance for destruction. Your site could go down or not function properly as a result of many things like a hosting issue, an unintentional error made by your staff, or even a hacker.

You want to stop focusing only on getting tickets closed and instead work on building strong relationships with your customers. Bargad Software Solutions are the best who offer website support and development services to their clients worldwide. We take care of our client's website support and helped them not only in providing support but also in giving their valuable suggestions to improve website performance and security.

Did you know that twenty-five percent of users navigate out of a website if it takes more than three seconds to load? Page loading is obviously an important part of the user experience. However, we tend to let it slide in order to accommodate new nifty functionality or esthetic website design. A website support service will always check your website’s speed by constantly using the insights that they get from speed-checking tools to continually improve how it loads. Monthly maintenance can prevent security breaches. Through updating security and software, you can minimize your risk of getting hacked and strengthen your site’s security. Stopping errors before they happen is always more effective than dealing with the problem after it’s too late.

A website support service will always check your website’s speed by constantly using the insights that they get from speed-checking tools to continually improve how it loads.

Our top reason is the most evident one: security. Many people think it can’t happen to them because their site is too small –why on earth would anyone want to hack it? While there’s a variety of reasons your site could get hacked, such as

stealing bandwidth, drive-by downloads, or Blackhat SEO spam campaigns, there’s usually one common denominator -an older site. The likelihood of an older site getting hacked is a lot greater due to it having less secure coding and modules that are not up to date. All they have to do is click ‘view page source’ to see what WordPress version you are running.

This is just a minimum starting point of what website maintenance is all about. Some of these tasks can be overly time-consuming. Additionally, if you do not know what you are doing, you could end up doing more damage. The better option is to hire professional website maintenance services.

I will tell you how Bargad Software Solutions views on keep your website safe and secure:

· Updating the software in fixed intervals

· Keep checking your passwords

· Ignoring file uploading on the website by any user.

· Using HTTPs

· Website security tools like SSL (Secure Socket Layer)

What are the options for the website to provide better customer service?

Live customer support:There are numerous live chat tools on the market these days. You can integrate them with your website in a couple of clicks without any coding skills. Below image is from our own website live chat support

My recommendation for the low budget is to do a web search for “live customer support” Do your due diligence because I’m not recommending a specific service. Access to one of these links can be a hyperlink to a live chat window.

live chat software is one of the more reliable options to implement in order to obtain a higher level of customer service. It aims to provide your customers with reliable and fast help when needed.

You need a customer support tool to add live chat to your website. You can customize your live chat — check out the possible changes in window design:

  • Title
  • Welcome message
  • Position
  • Enable pop-up window
  • Size
  • Border color
  • Button color
  • Status color
  • Agent message color
  • Visitor message color

Key Features of Live Chat Support:-

  1. Live-Chat with Visitors: With live help sessions your organization can get extremely valuable customer feedback. Input received from every Live Help talk will permit you to keep on enhancing and upgrade your website for future customers. It helps in performing both on-site and off-site chat that prove to be highly beneficial for your business.
  2. Multiple live chat sessions: This feature enables an operator to handle multiple queries or live sessions simultaneously. The pop-up message is shown up in the chat window when a new message is received.
  3. Easy File transfer: Live chat support software feature also encourages easy file transfer facility. Users can send files to site visitors or can receive files from them easily. Files up to 5MB can be sent.

Don’t ignore updates, muddle through security issues, and let outdated content drag your site down in the search engines. Your beautiful site deserves to be noticed and seen, so why not invest the time into it?

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